We offer an exchange of item, if the item you purchsed is not what you ordered or the item has arrived damaged.
IF THE ITEM/S ARE NOT WHAT YOU ORDERED:
Please email us within 7 days of receipt of your purchase at email@example.com with the details of your order and we will arrange for the item to either be collected from you or pay for you to return the item to us.
The goods must be unused, and in original packaging, without damage to product or packaging.
IF THE GOOD/S ARRIVE DAMAGED:
In the unfortunate event that your goods arrive damaged, please photograph package before opening if you can see that it has been damaged in any way. Also photograph damaged item, once unpacked.
Then notify us by email, within 7 days at: firstname.lastname@example.org with the relevant images attatched.
The products must not be opened or used in anyway. In some cases we may ask for these items to be returned for a full assesment.
We will then organise replacement of goods.